1-year Nimbus warranty

• Audio failure in one or both drivers under normal use.
• Charging case defects — cases that no longer charge the earbuds or fail to hold a charge.
• Button, touch-control, or microphone failure.
• Battery capacity that falls below 60% of the advertised runtime within the first year.
• Manufacturing defects in materials, hooks, wings, or clip mechanisms.

• Water damage beyond the product's rated IP rating.
• Physical damage from drops, crushing, or impact.
• Cosmetic wear from normal use (scratches, faded finishes).
• Lost earbuds or lost charging cases.
• Damage caused by third-party accessories or non-approved chargers.

1. Email sale@nimbussound.shop with your order number and a short description (and photos or a short video if possible) of the issue.
2. We'll respond within one business day with next steps and, if needed, a free prepaid return label.
3. Once we receive and verify the defect, we ship a replacement of the same model. If that model is out of stock, you may choose a replacement of equal value or a full refund.

Every product also carries its manufacturer's warranty from Jabra, Anker, JLab, Shokz, JBL, or Sennheiser. In many cases that coverage extends beyond a year. We're happy to help you file directly with the manufacturer if the Nimbus warranty window has passed.