Returns & Refunds

You have 30 days from the delivery date to initiate a return. Items must be unused, in resellable condition, and returned in their original packaging with all included accessories (charging cable, ear tips, documentation).

1. Email sale@nimbussound.shop with your order number and reason for return.
2. We'll email you a free prepaid UPS label within one business day.
3. Drop the package at any UPS location.
4. Once we receive and inspect the return (usually 2–3 business days), your refund is issued.

Because earbuds sit inside or against the ear, we hold ourselves to a high hygiene standard. Opened ear tips must be returned in the box, but we accept lightly used items provided they've been sanitized in line with the manufacturer's care instructions.

Products showing visible damage from misuse, water beyond the stated IP rating, or missing accessories may qualify for a partial refund rather than a full one. We'll email you first if that applies.

Refunds are issued to the original payment method within 5–7 business days of us receiving your return. Your bank may take an additional 1–3 days to post the credit. Original shipping fees ($5.99 or $14.99) are refunded when the return is due to our error.

We're happy to exchange for a different model. Email us the order number and the SKU you'd like to swap to — we'll ship the new pair as soon as your original arrives back at the warehouse. Any price difference is charged or refunded to your original payment method.

If your earbuds arrive defective, email us within 7 days and we'll ship a replacement immediately — no need to wait for the return to arrive. See our Warranty page for coverage beyond 30 days.